Ticket Policies

COVID-19 POLICY

  Per City of San Francisco guidelines, patrons are no longer required to wear a mask indoors, although it’s highly recommended. Proof of vaccination is no longer required for entry.

We update our COVID-19 policy as new mandates are issued and in conversation with government and medical leaders. Policies are subject to change. We recommend checking the latest entry requirements for our theatres one week prior to your scheduled performance.

For questions about our policy, email us at [email protected].  

WILL CALL

  Will Call tickets are available for pick up at the theatre box office beginning 2 hours prior to curtain time only. Theatre lobby, seating, and access to restrooms available 45 minutes prior to curtain. All international orders will be held at Will Call. Tickets that have not been received for any reason (including lost or stolen) will be held at Will Call under the original account-holder's name and may be picked up with valid photo ID beginning 2 hours prior to curtain time on the day of performance ONLY. No exceptions.  

THIRD-PARTY VENDORS

  Tickets must be purchased through an official ticket source such as Audience Services, broadwaysf.com, Vivid Seats or any other sanctioned source. Otherwise, tickets may not be resold, transferred or distributed to any ticket broker or any other person for more than the printed price. If you have any questions, please call Audience Services at 888-746-1799 before purchasing.  

TICKET FEES

  Ticket prices are subject to a per ticket fee. A per order fee applies to all internet and phone orders. A delivery fee applies to all internet and phone orders except internet orders delivered by email. We currently offer a discount for full price tickets purchased at the box office with cash. Some exceptions may apply.