FREQUENTLY ASKED QUESTIONS
Below are our most frequently asked questions. They are broken down into four categories: General, Tickets, Theatres, and Shows. If the answer you're looking for isn't listed, please contact Audience Services at 888-746-1799 or send an email to [email protected].
What do you do?
We consistently deliver the ultimate theatrical experience to San Francisco, presenting new works, pre-Broadway productions, open-ended engagements, and hits fresh from Broadway stages.
How can I stay up to date? Is BroadwaySF on social media?
Sign up for our email list via the navigation bar.
Like our page on Facebook - BroadwaySF.
Follow us on Twitter (@broadwaysf), Instagram (@broadwaysf), and TikTok (@broadwaysf).
You can also follow us on YouTube.
Where can I send questions or concerns about a show or my ticket order?
Where can I send feedback about my experience with your theatres or the shows?
What is your COVID-19 policy?
We update our COVID-19 policy as new mandates are issued and in conversation with government and medical leaders. Policies are subject to change. We recommend checking the latest entry requirements for our theatres one week prior to your scheduled performance.
For questions about our policy, email us at [email protected].
How can I become a season Member?
What are the Box Office hours?
Can I purchase tickets to any show at any of the Theatre Box Offices?
How soon before a show should I purchase my ticket?
Ticket prices vary and are subject to change due to dynamic pricing and other factors. As a presenter of Broadway shows touring the nation, we do not have complete control over the pricing of our engagements. Under the Shows tab, you can check individual show pages for the latest ticketing information or by calling Audience Services at 888-746-1799.
Are there any service fees when purchasing tickets?
What is dynamic pricing?
Where do I pick up Will Call tickets?
Golden Gate Theatre – Located inside the lobby to the right of the doors.
Orpheum Theatre – Located in the entrance way to the right of the theatre.
Can I make an exchange or get a refund?
My seats are 1 and 3 or 102 and 104. Are these seats together?
Are there discounts for students and seniors?
Do you offer Rush or Lottery?
Are there group discounts?
I never received/lost my tickets! What do I do?
Be wary of buying tickets from any third party website. We has no way of validating or replacing tickets that have been purchased through any website other than broadwaysf.com. We cannot seat or refund you for an invalidated ticket.
Do you sell gift cards?
Please note: Our gift cards are not show/theatre specific, meaning you cannot buy a gift card as a guarantee hold of tickets for a particular show. If you would like to purchase a specific show as a gift, you will have to buy tickets to that show to guarantee seats. We advise checking the availability of the person you are gifting to before completing the purchase.
Can you scan the e-ticket off a smart phone?
Do you mail tickets internationally?
Where are the theatres?
Orpheum Theatre – Located at 1192 Market St., San Francisco, CA 94102 (at the corner of Market St. and Hyde St. at 8th St.).
Please see our Getting Here page for directions and transportation options.
Is there wheelchair accessible seating?
Golden Gate Theatre– Integrated Row H has spaces for wheelchairs and fixed theatre seats for companions, and Platform Row ZZ (in the rear of Orchestra) has spaces for wheelchairs and movable hardback chairs for companions.
Orpheum Theatre – Integrated Row R has spaces for wheelchairs and fixed theatre seats for companions, and Platform Row CC (in the rear of Orchestra) has spaces for wheelchairs and movable hardback chairs for companions.
Wheelchair accessible tickets are available online at broadwaysf.com, by calling Audience Services at 888-746-1799, or at any open Theatre Box Office.
Is there Limited Mobility seating available?
Where are the restrooms located? Are there Accessible restrooms available?
Golden Gate Theatre – The men's and women’s rooms are on both sides of the lobby on the Orchestra level, downstairs on both sides in the basement level, across from the bar on the Mezzanine level, and in the lobby on the Balcony level. Accessible restrooms are on the Orchestra level, across from Door 3.
Orpheum Theatre – The largest main restrooms for men and women are located in the basement level. As you enter the front doors from the street, you will find a staircase to your right or an elevator to your left (next to the entrance of the VIP Room) which will take you to these restrooms. Both are fully accessible for wheelchair patrons. On the Mezzanine level, there is a women's room in the corner of the lobby just past the windows. On the Balcony level, there is a women's room in the corner of the lobby just past the windows, and a men's room just to the left before you enter the auditorium.
Please consider that lines can be long to the restrooms during intermission, so plan accordingly.
Where can I park my car?
Please be aware that during the holidays, parking is tight; we suggest using public transportation from Thanksgiving through New Year's Day.
Is there a drop-off area in front of the theatre?
Golden Gate Theatre – The white zone is at Golden Gate Ave. and Taylor St. in front of the theatre.
Orpheum Theatre – The white zone on the east side of Hyde St. before it intersects with Market St. The main theatre entrance is a short walk around the corner.
How can I get there by public transportation?
Golden Gate Theatre – For BART/Muni, get off at the Civic Center Station. All BART lines, except the Fremont/Richmond train, will stop at this station. Walk two blocks east on Market St. towards 7th St. The theatre will be to your left. For Muni Metro, take lines J, K, L, M, N, and T. The closest Muni bus lines are 5, 16X, 71, and 71L. From the Powell St. Station, walk two blocks west on Market St. towards 6th St. The theatre will be to your right.
Orpheum Theatre – For BART/Muni, get off at the Civic Center Station. All BART lines, except the Fremont/Richmond train, will stop at this station. For Muni Metro, take lines J, K, L, M, N, and T. For Muni buses, use lines 5, 6, 9, 19, 21, and 71. Use the Market Hyde staircase and the theatre will be there to your right.
For more information on BART, click here. For more information about Muni, click here.
Is there a coat check or storage area at the theatre?
Are there food and drinks for purchase at the theatre?
What items are prohibited from being brought into the theatre?
Are there any good places nearby to eat before or after the performance?
I think I left something at the theatre. Who do I contact?
Do you have booster seats?
Are pets allowed in the theatres?
Where can I find more information about the show?
When do doors open? How early should I arrive?
What if I arrive after the show starts?
Can I take photos or videos of the performance?
Are cell phones allowed during the performance?
Are children allowed in the theatre?
Is there a dress code?
Do you have listening devices for the hearing impaired?
Golden Gate Theatre– To the left, next to the “Enter Left” staircase in the lobby.
Orpheum Theatre – To the left, inside of the main lobby.
One piece of ID with a current address (driver's license, state ID) is required as deposit for one headset; additional headsets for the same individual require one of the following credit cards: VISA, MasterCard, or Discover Card.