FREQUENTLY ASKED QUESTIONS
The 2022–2023 Season is comprised of seven shows: JAGGED LITTLE PILL, Disney's FROZEN, BEETLEJUICE, DEAR EVAN HANSEN, MEAN GIRLS, SIX and TINA – THE TINA TURNER MUSICAL.
Membership seating is based on seniority and is subject to availability. Renewing members get first priority to renew their current seat locations. New Members are then assigned the best seats available after renewing Member seats are confirmed, based on the date of purchase of their new Membership.
Members will learn their seat and date assignments and receive their tickets (via download) this Summer. An email will be sent with confirmation details and all the information you need to access your tickets for all 7 shows.
Once you receive your season tickets, if your assigned ticket date is inconvenient for you, you may exchange them for a different performance of the same production. Exchanges are subject to availability.
There are two ways Members can exchange tickets:
Members can log in to your online account and exchange you tickets for a more convenient performance date of the same production.
Members can exchange tickets from one production to another production on the 2022–2023 Season, or into select special engagements. Available by phone only.
Members can log in to your online account and exchange you tickets for a more convenient performance date of the same production.
Members can exchange tickets from one production to another production on the 2022–2023 Season, or into select special engagements. Available by phone only.
As a Member, you’ll be first in line to purchase tickets to added special engagements and one-night-only special events that we bring to San Francisco.
We expect Members to be able to purchase additional tickets to season productions after their season tickets are delivered. We will notify you by email when additional tickets become available for purchase.
Once you have purchased a Season membership, be sure to always log in through the MEMBERS LOGIN (a separate site dedicated to Members) to get the most out of important Membership benefits like first access, no per order fees, and more!
Accounts can only be accessed by the main account-holder and authorized co-users. To authorize friends or family to make ticket purchases and exchanges on your behalf, email memberships@broadwaysf.com or call us at 888-746-1799, press 2.
No pets, companion animals or emotional support animals are allowed in the theatres nor adjoining buildings or rooms. The only exceptions are service animals (dogs only) accompanying patrons with disabilities.
The Bay Area has made tremendous progress in controlling the presence of the virus in our community. Per City of San Francisco guidelines, beginning April 30, 2022, patrons who are fully vaccinated are no longer required to wear a mask indoors, although it’s highly recommended. Patrons who are unvaccinated are still required to wear a mask. Proof of vaccination is no longer required for entry.
We update our COVID-19 policy as new mandates are issued and in conversation with government and medical leaders. Policies are subject to change. We recommend checking the latest entry requirements for our theatres one week prior to your scheduled performance.
For questions about our policy, email us at feedback@broadwaysf.com.
TICKETING POLICIES
BroadwaySF has instituted a temporary COVID-19 exchange/refund policy. For tickets purchased on or before February 1, 2022, under the following circumstances, BroadwaySF will permit you to exchange your tickets for the same Event at a later date; or if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:
• You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;
• You or someone in your party is not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or
• You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.
Any such exchange request must be made by contacting Audience Services by phone (888-746-1799) at least twenty-four (24) hours prior to the advertised performance time. CLICK HERE for complete terms and conditions.
We update our COVID-19 policy as new mandates are issued and in conversation with government and medical leaders. Policies are subject to change. We recommend checking the latest entry requirements for our theatres one week prior to your scheduled performance.
For questions about our policy, email us at feedback@broadwaysf.com.
TICKETING POLICIES
BroadwaySF has instituted a temporary COVID-19 exchange/refund policy. For tickets purchased on or before February 1, 2022, under the following circumstances, BroadwaySF will permit you to exchange your tickets for the same Event at a later date; or if such exchange is not possible or not practical, e.g., the Event is one performance or limited run, refund your ticket purchase:
• You or someone in your party has tested positive for COVID-19 during the 14-day period preceding the Event;
• You or someone in your party is not feeling well during the 14-day period preceding the Event and has exhibited symptoms consistent with COVID-19; or
• You otherwise feel that you represent a significant transmission risk, e.g., you are caring for someone that has COVID-19 or is not feeling well.
Any such exchange request must be made by contacting Audience Services by phone (888-746-1799) at least twenty-four (24) hours prior to the advertised performance time. CLICK HERE for complete terms and conditions.
