ORDERING TICKETS FOR ADA PERFORMANCES
To ensure proper seating, confirm the Open Caption, Audio Described, and ASL performance date when you request tickets.
To order tickets for these ADA performances by phone, please call 888-746-1799 or you may fax your order to 415-581-2121. For fax orders, please include the show name, number of tickets, date and time of show, credit card, and daytime contact information. Tickets may also be purchased at a Theatre Box Office.
FOR AUDIO DESCRIBED PERFORMANCES: In addition to purchasing a ticket, a headset must be reserved by requesting a headset ticket. These headsets are free but limited in number and should ONLY be ordered for the blind or sight-impaired patron. With the reserved headset ticket, you may pick up the headset in the lobby of the theatre on the way to your seat. Tickets and headsets can not be reserved online.
Closed captioning is available through GalaPro for the following productions: COME FROM AWAY, PRETTY WOMAN: THE MUSICAL, TINA - THE TINA TURNER MUSICAL, Disney's ALADDIN
The GalaPro app is available for free download from the App store or Google Play store.
We have a limited number of stands available to hold your device while using GalaPro. The stands are available at the Orpheum Theatre, from the kiosk to the left inside the main lobby; and at the Golden Gate Theatre, from the kiosk next to the "Enter Left" staircase.
Each theatre has infrared listening headsets available for the hearing impaired free of charge on a first come, first serve basis.
One piece of ID with a current address (driver's license, state ID) is required as deposit for one headset; additional headsets for the same individual require one of the following credit cards: VISA, Mastercard or Discover Card.
They are available at the Orpheum Theatre, from the kiosk to the left inside the main lobby; and at the Golden Gate Theatre, from the kiosk next to the "Enter Left" staircase.
LIMITED MOBILITY ACCESSIBLE SEATING
Limited Mobility accessible seating in all theatres is on the main floor. There are no elevators to service the upper theatre levels. Patrons who are unable to climb stairs may purchase Limited Mobility Orchestra seats.
For Limited Mobility patrons, two tickets may be purchased at the accessible price (lowest regular price for the performance being purchased) - one for the Limited Mobility patron, plus one companion.
Patrons with walkers, crutches or similar mobility devices will have these items taken to the lobby by an usher to comply with local fire code regulations. At the end of the performance, an usher will return the device to the guest. For shows with an intermission, the device will be returned upon request for the intermission period. For more information on Limited Mobility accessible seating, call Audience Services at 888-746-1799
WHEELCHAIR ACCESSIBLE SEATING
All of our theatres have wheelchair accessible locations where patrons may remain in their wheelchairs.
Each patron who requires a wheelchair accessible seat may purchase up to three additional contiguous seats, in the wheelchair accessible section, for their companion(s) if they are available at the time of purchase; these may be purchased at the accessible price (lowest regular price for the performance being purchased).
Wheelchair Accessible tickets are available online at broadway.com, by calling Audience Services at 888 746 1799 or at an open Theatre Box Office.
WHEELCHAIR ACCESSIBLE SEATING AREAS:
AT THE ORPHEUM THEATRE: Integrated-Row R with spaces for wheelchairs and fixed theatre seats for companions, and Platform-Row CC (in the rear of the Orchestra section) with spaces for wheelchairs and movable hardback chairs for companions.
AT THE GOLDEN GATE THEATRE: Integrated-Row H with spaces for wheelchairs and fixed theatre seats for companions, and Platform-Row ZZ (in the rear of the Orchestra section) with spaces for wheelchairs and movable hardback chairs for companions.
There are accessible restrooms in the basement level of the Orpheum Theatre; elevator access is available. There are accessible restrooms on the main floor at the Golden Gate Theatre.
AT THE ORPHEUM THEATRE: The largest main restrooms for men and women are located in the basement level. As you enter the front doors from the street, you will find a staircase to your right or an elevator to your left (next to the entrance to the VIP room) that will take you to these restrooms. Both are fully accessible for patrons in wheelchairs. On the main Orchestra level, there is a woman's restroom opposite Door Two. There is one accessible stall in this restroom. Please note: this restroom has two levels, with additional facilities in the basement level reached by stairs.
AT THE GOLDEN GATE THEATRE: Accessible restrooms are on the Orchestra level, across from Door 3.