JOBS

ATG’S COMMITMENT TO INCLUSION, DIVERSITY, EQUITY AND ACCESS (IDEA)

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG, we provide a stage for everyone.

 

POSITION TITLE:
AUDIENCE SERVICES REPRESENTATIVE

LOCATION: San Francisco, CA
HOURS: Part-time, some evenings, weekends, and holidays required
COMPENSATION: $18.46/hour
ABOUT THE POSITION
  • Reports to Director of Audience Services
  • Handles large volume of in-bound sales calls
  • Maintains composure and fairness while handling complaints, ticketing problems, and customer service issues
  • Assist theatre audiences with trip logistics (parking, dinning suggestions, etc.)
  • Provides general office support: data entry, mail, filing, and various projects
  • Making outbound sales and marketing calls as needed
  • Available to work flexible hours including some night/weekend shifts
PEOPLE, PLACES, and THINGS
  • Work will take place in the BroadwaySF Contact Center located in the Orpheum Theatre Building on Market Street, San Francisco
  • BroadwaySF, part of the Ambassador Theatre Group, is the preeminent theatrical entertainment company in the Bay Area, bringing live entertainment experience to San Francisco’s premier venues
  • High level of guest interaction requires a patient, kind, and emotionally mature candidate
  • Knowledge of AudienceView ticketing system and Microsoft software (training provided)
EXPERIENCE and SKILLS
  • Experience helping customers with diverse needs and personalities
  • Ability to speak and understand English; second language greatly valued
  • Previous box office and ticketing knowledge is considered a plus
  • Ability to multitask (answer multiple phone lines, for example) while remaining calm and courteous
  • Passion for and/or experience for the performing arts
COMPETENCIES
  • Strong organizational skills, attention to detail, reliability, and punctuality
    • Ability to quickly learn and retain information
      • Strong critical thinking skills
        • General understanding of theatre etiquette, ticketing, seating
BENEFITS
  • Invites to Opening Nights

To apply, please CLICK HERE.

 

POSITION TITLE:
CUSTOMER EXPERIENCE MANAGER

LOCATION: San Francisco, CA
HOURS: FT; evenings, weekends, and holidays as required
ABOUT THE POSITION
  • Reporting to the Food & Beverage Director, the Customer Experience Manager (CEM) is responsible for helping ensure the success of Food and Beverage operations. The CEM manages the Food & Beverage Staff.
  • The CEM acts independently as the “Manager on Duty” during events and performances as scheduled to maintain the customer experience standards set forth by the F&B Director.
  • COVID vaccination and a commitment to COVID-safe practices are required.
PEOPLE, PLACES, and THINGS
  • Officially designated as a San Francisco Landmark in 1977 by the San Francisco Landmarks Preservation Advisory Board, the Orpheum Theatre originally opened in 1926 with a façade patterned after a 12th-century French cathedral. Although this 2,200-seat theatre—located at the corner of Market Street and 8th Street—saw an external rejuvenation in 2016, the original and historical integrity of the landmark prevails as the Orpheum continues to welcome audiences across the San Francisco Bay Area to revel in the razzle-dazzle of Broadway.
  • Success in the role requires demonstrated leadership skills and the ability to problem solve and address matters relating to F&B operations quickly to ensure a world-class customer experience.
  • The CEM must be able to respond to demands from various departments and event and venue staff creatively and confidently while helping maintain a positive, safe, and successful workplace.
EXPERIENCE and SKILLS
  • Applicants should have a background in high-volume foodservice industry, preferably in a concessions environment.
  • As a public-facing representative of the venue, strong interpersonal skills, the ability to empathize and establish trust quickly, and a dedication to providing first-class customer service are welcome in an applicant.
COMPETENCIES
  • Customer Focus, Adaptability, Collaboration, Problem-Solving, Stress Management
BENEFITS
  • 401K eligible, competitive healthcare plan, flexible hours (as relates to performance schedule), ability to work remotely on occasion.
  • Venues are located close to public transit in downtown San Francisco.
  • And of course, the ability to attend performances for some of the best live entertainment at one of the most beautiful and historic venues in the world.
TO APPLY

Please send Resume to davitaleaks@theambassadors.com.

 

POSITION TITLE:
FOOD & BEVERAGE BARTENDER

LOCATION: San Francisco, CA
HOURS: Full-time requiring evenings, weekends & holidays
COMPENSATION: $17.51/hr + Daily Tipout
ABOUT THE POSITION

Ambassador Theatre Group is looking for enthusiastic, dynamic and driven individuals to join our highly skilled Food & Beverage team for its three venues here in San Francisco: Orpheum, Golden Gate, and Curran. The ideal candidate will have exceptional customer service skills, hold a passion and flair behind the bar in order to drive sales and beat targets, embody the company vision and values and possess a desire to achieve the very highest standards in all their work. Our Bartenders are essential to the successful running of our main theatre bars.

PEOPLE, PLACES, and THINGS

Officially designated as a San Francisco Landmark in 1977 by the San Francisco Landmarks Preservation Advisory Board, the Orpheum Theatre originally opened in 1926 with a façade patterned after a 12th-century French cathedral. Although this 2,200-seat theatre—located at the corner of Market Street and 8th Street—saw an external rejuvenation in 2016, the original and historical integrity of the landmark prevails as the Orpheum continues to welcome audiences across the San Francisco Bay Area to revel in the razzle-dazzle of Broadway.

EXPERIENCE and SKILS
  • Prior bartending experience in a restaurant and/or theatre environment is required
  • Good interpersonal relations and communication skills
  • Possess a positive attitude and be flexible, friendly and courteous with patrons and fellow staff members
  • Hold an active TIPs certification or must be willing to take the course
  • Valid food handler certification is preferred but not required
COMPETENCIES
  • Ability to remain calm in a fast-paced environment
BENEFITS
  • $17.51/hr plus tip out daily
  • Flexible work schedule
  • Fun and creative work environment
TO APPLY

Please send Resume to davitaleaks@theambassadors.com.

 

POSITION TITLE:
FOOD & BEVERAGE RUNNER

LOCATION: San Francisco, CA
HOURS: Varies (Tuesday through Sunday)
COMPENSATION: $17.51/hr plus tip pay out daily
ABOUT THE POSITION

The service positions are responsible for the Ordertorium/in-seat service program: both serving items as well as acting prep worker when scheduled. May require taking orders from guests and placing orders for the prep team. Required to climb stairs and carry 10-25lbs up and down. All service positions will consistently highlight the values of ATG, the North American F&B Program, and the Venue General Manager through action and guest focused behavior.

Reporting directly to the Food and Beverage Manager. Must be open to all shifts when necessary: nights, weekends, and holidays.

Please be aware that COVID-19 vaccination is a condition of employment. (If necessary, accommodation requests for exemption are considered on a case-by-case basis).

EXPERIENCE and SKILS
  • Welcoming demeanor, guest focused attitude
  • Working knowledge of cocktails, beer varieties, wine varieties, soda varieties, food brands, basic allergy knowledge
  • Diligent in all areas of work, from prep to service to clean up
  • POS experience
  • Able to work without sitting for extended periods of time
  • Able to lift 10-25lbs on regular basis
  • Able to continually walk up 3 flights of stairs
COMPETENCIES
  • Must be able to read and write English
  • Customer Focus
  • Flexibility
  • Stress-Management
  • Problem-solving
BENEFITS
  • $17.51/hr plus tip out daily
  • Flexible work schedule
  • Fun and creative work environment
TO APPLY

Please send Resume to davitaleaks@theambassadors.com.